ABOUT
I research the context of use, specify user requirements, produce design solutions, & evaluate against requirements.
1. Research the Context of Use: My team and I start understanding the user's pain points, conducting interviews & meetings to identify the product’s requirements, represents a typical user to identify their goals, frustrations, & promote empathy by conducting. Then conducting the initial wave of 1 on 1 usability testing with real users and clear goals, objectives, planned tasks, A/B testing, and nonleading questions. I provide a neutral setting, to interview participants to define which project features to include, learn the best user flow for digital products, and gather opinions about existing designs, resulting in:
Quantitative data from the user's task and actions with the product.
Qualitative data from the user describing how they received and felt about the concepts, designs & their experience.
2. Specify User Requirements: My team and I will video record each user test sessions. Then we will create a PowerPoint deck of the usability test and Produce Design Solutions (such as updated wireframes, sitemaps, user flows, designs...) based on what we've learned from the research. Refer to the attached persona & quantitative data from the A/B test.
3. Evaluate Against Requirements: Depending on how usability testing goes we will decide if we need to adjust the context of use, user requirements, or the design solution. If there is a high success rate and an acceptable response time from the usability test and A/B test, then the research phase can transition to the design phase.
4. The most critical piece is A/B testing. Providing multiple options for a large group of users. I know my team and I have found the best outcome when the usability test's success rate and response time are within an acceptable range.
RESEARCH